The Quiet Search
Notes on hiring leaders, from inside the search.
We did everything by the book and still lost him in the last week. I want to understand what we missed, because I don't think it was the money.
A hiring committee chair, describing a search that wasn't ours
That line came from a board director I've known for years, over coffee last Thursday. I've heard a version of it three times this month. In every case the search was run well on paper: a strong finalist, a signed-off committee, a verbal yes, and then a quiet call a few days later saying the candidate's current company had made it worth staying.
It's the time of year when boards are finalizing next year's plans and leaders are being asked to stay through a transition. That makes counteroffers more common, not less. So this week is about the part of a search most people think happens at the end.
The counteroffer is decided in the first conversation
Most hiring executives treat a counteroffer as a late surprise. In my experience, it's almost never a surprise. It's the predictable result of a question nobody asked early enough.
When a senior candidate takes a first call, they're rarely running from something. They're curious. Curiosity is enough to get someone through a shortlist interview, but it isn't enough to get them through a resignation conversation with a CEO who has known them for nine years.
So the real work happens before the candidate ever meets your hiring committee. In the first or second conversation, a good search partner should be able to answer three things clearly:
- What would have to be true for them to leave, in their own words, not ours.
- Who in their life gets a vote on this move, and whether that person has been part of the conversation.
- What their current company would likely offer to keep them, and why that wouldn't be enough.
If those answers are vague, the candidate may still be excellent. They're just not ready yet, and pushing them to a final round only moves the problem to a more expensive moment.
The other half of this sits with the hiring company. Candidates read a slow, uncertain process as a signal about the culture they'd be joining. A long gap between final interview and offer gives their current employer time to act, and it gives the candidate time to wonder whether you really want them.
The searches I've seen close cleanly share one habit. The hiring committee agrees on the decision process, the approvers, and the compensation range before the first finalist interview, not after.
If you have a leadership search open, or one coming in the new year, ask your search partner one question for each finalist: what will their current employer say when they resign, and how do we know it won't change their mind? If the answer is a shrug, you don't have a finalist yet. You have an interested candidate, and it's far better to learn that now than after the offer letter goes out.
A question I got this week
We have a strong internal candidate for a role we're also searching externally. Do we tell him we've retained a firm, and when?
Yes, and in person, before he hears it from someone else. Internal candidates almost always find out, and learning it secondhand reads as a verdict on their standing rather than a decision about process. Tell him why the board wants an outside benchmark, what the timeline looks like, and how he'll be evaluated alongside the external finalists. Then hold to it. The internal candidates who lose a search and still stay are the ones who felt the process was honest with them from the first conversation.
Thanks for reading, as always. Many of you have been on both sides of the table, so if you've seen a counteroffer handled well, I'd genuinely like to hear how.
And if a leadership hire or a succession question is on your mind for next year, reply to this note. We can talk it through, with no mandate attached.
Catherine
Sample issue for a executive recruiter. The author, firm and examples are fictional.
